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hotel consultant
business woman  at the reception of a hotel checking in

A high degree of care is taken by us to ensure maintenance of a high level of quality and hygiene throughout the organization. Our quality assurance team conducts random quality checks, which include adherence to quality standards and entail food and beverage testing, machine swabs, hand swabs, etc. We maintain well documented systems and uniform procedures through operating manuals for all our brands as well as in the areas of Human Resources, Materials Management, Security, Information Technology and Corporate Policies. All these manuals are available to team members on our Intranet and undergo regular updates based on business needs.